SUMMARY:
The Employee Benefits Account Executive is responsible for maintaining and servicing an established book of business, providing excellent customer service, and ensuring the retention of existing clients while seeking the addition of new lines of coverage to that business.
ESSENTIAL FUNCTIONS:
- Market, service, develop and retain assigned accounts
- Keep the producer informed of the status of the book of business and any impending additions or losses
- Prepare surveys, obtain renewal information, complete applications, obtain markets, deliver policies, and resolve service problems
- Retain and develop accounts by making recommendations regarding risk handling to the Producer and Customer
- Seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed
- Negotiate with the insurance companies for the most proper coverage options and competitive prices
- Assist the Producer in preparing/making presentations of insurance programs to key accounts/prospects
- Maintain client files on a computer system
- Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions
- Refer current and prospective clients to Commercial P&C and Personal Lines Departments for solicitation of those lines of business
- Participate in seminars and other training to maintain required licenses and for knowledge and skill development
- Respond to phone calls from clients and companies. Handle difficult customer or claims situations. Keep producers informed of important activities on their accounts. Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
- Determine reasons for requests for cancellations, act to save accounts, and notify producers according to agency guidelines
- Make sure all proposals and submissions, including applications, are complete, accurate, and meet company requirements
- Maintain contact with clients as necessary, including calling on customers (i.e. Enrollment meetings)
- Inform and educate clients about policy coverage, changers, exclusions, and insurance coverage needs
ADDITIONAL RESPONSIBILITIES:
This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.