Customer Service Representative
Company: TriMas - Martinic Engineering
Primary Location: 8505 W McDowell Road, Tolleson, AZ 85353
Employment Type: Full Time / Hourly
Function: Sales
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
Builds and maintains strong
relationships with key customer contacts and assures customer satisfaction with
a positive attitude, timely response, and attention to detail.
Responsible for customer order entry
and order confirmation.
Handles incoming requests for
order status, through coordination with Engineering, Operations, Planning,
Quality and Purchasing. Provides customer status on high visibility orders
while tracking internally.
Proactively manages on-time
delivery metrics through close internal coordination and recordkeeping.
Supports
sales team by processing quotations and proposals including pricing updates,
termination charges, and leadership approvals for customer submittals.
Provides office support including
but not limited to answering phones, general filing, and other administrative
tasks as required.
Qualifications
Bachelor's degree in related field or High school diploma with minimum five (5) years of customer service experience, preferably in an aerospace manufacturing environment; or equivalent combination of education and experience.