As a Virtual Auto Technical Adjuster, you will enjoy the flexibility of working from your home daily, with occasional field work if there are increased demands in the local market. Your primary responsibility will be to work within our Virtual Assist application, where you will play a pivotal role in reviewing, writing estimates, supplements, and total losses on our insured's or claimant's vehicles. Utilizing advanced technology, you will conduct inspections remotely by analyzing photos and live videos. This opportunity is for an experienced and motivated motorcycle/off-road vehicle collision damage estimator.

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you'll need:

*a dedicated workspace in your residence that is private and free from distractions
*a minimum internet bandwidth of 50 MB down/5 MB up
*appropriate work surface and seating
* schedule: MST 9-5:30, PST 8-5:30P (AZ 8-5), or CST 10-7pm, EST 8-5 or 10-7

What will Allstate provide?

*A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
*Connectivity reimbursement of $80 per month to offset some of the cost of internet

*As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
*All required licenses will need to be obtained within 60 days of hire
*You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
*This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

*You have a minimum of 18 months experience in estimating damage for motorcycle, off-Road vehicles, and Snowmobiles using CCC or Mitchell.
*Proficiency in using virtual inspection tools and applications.
*Strong analytical skills to assess damages and write accurate estimates.
*Excellent communication skills to interact with customers and stakeholders effectively.
*Ability to work independently and manage time efficiently in a virtual work environment.
*Familiarity with insurance policies and industry regulations related to auto claims preferred.
* Virtual Assist Adjusters conduct estimates in real time and are required to be on camera with customers during the process.

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives

To learn more about our benefits and programs visit AllstateGoodLife.com

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.