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Operations Supervisor - Onsite
Tempe, AZ
Job Description
Who We AreJoin a team that puts its People First! First American Docutech offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoSupervises the day-to-day operations of a segment of the organization's operations in a production environment, while complying with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Instills the notion within all employees at all levels of the organization, that the business unit's primary goal is to provide the highest quality service possible to all of our customers.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
What You'll Do
- Primary purpose of role is supervision. Supervise the day to day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
- Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
- Prepare related reports and audit current procedures to monitor and improve efficiency of operations.
- Ensure proper training of staff and provide ongoing coaching, while adhering to the established department practices.
- Write and conduct employee performance reviews and provides ongoing performance feedback with management consultation. Advocate for employees and communicate compensation changes.
- Make hiring recommendations.
- Assist with all personnel management and goal setting for the functional area.
- Provide regular status updates and reports to Manager.
What You'll Bring
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
- Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
- Able to implement and enforce processes to ensure compliance and quality
- Emerging leadership skills
- Provides others with reliable information and uses good listening and communication skills
- Bachelor's degree or equivalent combination of education and experience
Salary Range: $57,000.00 - $79,000.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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