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Student Services Technician
Tempe, AZ
Job Description
Student Services Technician
Job ID: 319899
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range
$18.48-$21.36/per hour DOE
Grade
107
Work Schedule
Tuesday - Saturday; Tuesday - Thursday, 10am - 7pm; Friday & Saturday, 8am - 5pm; some evenings and weekends may be required
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options
- Paid observed federal holidays & additional paid time off throughout the year
- Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
- Paid vacation, sick, and personal time (if applicable)
- Multiple health and dental insurance coverage plans
- Virtual: Reach a doctor 24/7
- Flexible Spending Accounts (FSA)
- Maricopa Perks & Gears Discount Program
- Employee assistance program (EAP)
- $4,000 Annual professional development growth funding (if applicable)
- Tuition reimbursement for employee and dependents (if applicable)
- Revised summer work schedule
- Maricopa Employee Health & Wellness Program
- Employee recognition opportunities
Job Summary
Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Tempe Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members.
Essential Functions
70% - Administers a variety of academic, career, and certification assessments to students and community members at the Rio Salado College Tempe Testing Center. Utilizes various online systems and software while providing a high-level of direct customer service. Acts as the official test proctor for these exams, follows strict policies and procedures. Maintains confidential testing records, databases, exams, and reports, all while working in a team environment. Supports the Tempe Student Services Specialist in ensuring a secure and appropriate testing environment
20% - Assists with technical troubleshooting; provides technical support to students, candidates, part-time staff, and other team members. Utilizes various communication methods to correspond with Faculty, outside departments, and external companies regarding testing issues. Provides general and specific information to students, Faculty, and the public regarding the operation of the testing center. Maintains office systems and procedures; provides general clerical assistance, including answering phones, greeting/directing student/customer traffic
10% - May occasionally grade assessments and assist with virtual proctoring. Travels to other locations for coverage and training. Performs other duties as assigned
Minimum Qualifications
High school diploma or GED and one year of clerical, administrative office support or related experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
A. Experience working in a customer service environment
B. Experience working with databases, internet applications, various software, and/or providing technical support
C. Experience administering assessments in a Testing Center environment
D. Associate's Degree
Special Working Conditions
The primary location for this position is Rio Salado College Tempe, located at 2323 W. 14 th Street Tempe, AZ 85281. The schedule for this position is Tuesday - Saturday; Tuesday-Thursday: 10:00am - 7:00pm, Friday/Saturday: 8:00am - 5:00pm, earlier shifts may be required during initial training. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: . May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs.
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled. First review of applications April 19th, 2024
Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, , 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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