Student Services Specialist Sr
Phoenix, AZ 
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Job Description


Student Services Specialist Sr

Job ID: 319983
Location: Phoenix College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$19.86 - $25.82/hourly, DOE

Grade

111

Work Schedule

Monday - Friday, 9am - 6pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa
  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


Campus Statement

https://www.google.com/url?q=https://www.phoenixcollege.edu/&source=gmail&ust=1704988262536000&usg=AOvVaw02MUAyZ8mlE4eENMU0gKFS" href="https://apptrkr.com/get_redirect.php?id=5223679&targetURL=https://www.phoenixcollege.edu/" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Phoenix College (PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution. In 1962, the https://www.google.com/url?q=https://www.maricopa.edu/&source=gmail&ust=1704988262536000&usg=AOvVaw0_nkhylfc0dBdOC1m3UCJN" href="https://apptrkr.com/get_redirect.php?id=5223679&targetURL=https://www.maricopa.edu/" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Maricopa County Community College District (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation.

PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a https://www.google.com/url?q=https://www.phoenixcollege.edu/excelencia&source=gmail&ust=1704988262536000&usg=AOvVaw172ZR_l6LPi54yFQaLnRRR" href="https://apptrkr.com/get_redirect.php?id=5223679&targetURL=https://www.phoenixcollege.edu/excelencia" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Seal of Excelencia Certified institution for intentionally serving Latino students and demonstrating positive student outcomes.

With more than https://www.google.com/url?q=http://pcc012bagrkncrd.devcloud.acquia-sites.com/academics/programs&source=gmail&ust=1704988262536000&usg=AOvVaw0sN5rT7q7aKxa_yiiWMRbb" href="https://apptrkr.com/get_redirect.php?id=5223679&targetURL=http://pcc012bagrkncrd.devcloud.acquia-sites.com/academics/programs" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-line: none;" target="_blank">150 degree and certificate programs, Phoenix College embraces a https://www.google.com/url?q=https://www.phoenixcollege.edu/learning-college&source=gmail&ust=1704988262536000&usg=AOvVaw3erROQy0QSPUhv6XcKGzUk" href="https://apptrkr.com/get_redirect.php?id=5223679&targetURL=https://www.phoenixcollege.edu/learning-college" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-line: none;" target="_blank">learning-centered approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals - university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:
  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
    • Sight-On-Site Eye Care Services
    • Diabetes Empowerment Education Program
    • Mobile On-site Mammography Screenings
    • Employee Assistance Program (EAP)
    • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
    • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)


Job Summary

Phoenix College (PC) is seeking a Student Services Specialist Senior to join our team in the Testing and Assessment Department. This position is responsible for coordinating daily activities, managing office workflow, assisting in the development and implementation of testing processes to maintain compliance and enhance customer service. Additionally, this role provides training and support to staff members, serves as a liaison for program stakeholders, and is responsible for handling moderately complex issues requiring strong problem-solving skills and attention to detail.

Essential Functions

40% - Collaborate closely with the Supervisor to plan and implement assessment processes and practices; Assist in developing training materials to ensure seamless test administration, aligning with campus policies, and federal and state regulations; Assess the efficiency of training methods and offer recommendations for continuous improvement; Provide training, guidance, and support to staff members; Manage staffing schedules to maximize coverage during peak testing periods; Supervise part-time employees

35% - Oversee the execution of EdReady, Accuplacer, CELSA, HESI, Instructor, GED, and other exams as determined by departmental demands; Maintain meticulous records and utilize various testing tools and applications for scheduling and tracking testing activities; Ensure the integrity and accuracy of all activities in Testing Services. Promptly address any issues or discrepancies that arise. Provide technical assistance and troubleshoot problems as needed. Collaborate with both internal and external partners to ensure efficient delivery of support services

15% - Compile and prepare data for the Supervisor as needed. Engage in campus initiatives and offer off-campus testing assistance when required

10% - Perform other duties as assigned

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs

OR

High School Diploma/GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs

Desired Qualifications
  1. Bachelor's degree from an accredited institution
  2. Two (2) or more years of experience administering standardized or academic exams in higher education settings, including scheduling, proctoring, and ensuring compliance with testing protocols (e.g., Accuplacer, Edready, Elsevier Evolve, etc.)
  3. Two (2) or more years of experience in a team lead and/or supervisory role of a team of four (4) or more members
  4. Two (2) or more years of experience in a higher education setting using Student Information Systems (e.g., PeopleSoft, Banner)
  5. Two (2) or more years of experience in higher education working in a customer service environment utilizing Google Suite and/or Microsoft Office
  6. Please detail your understanding of the Phoenix College learning philosophy and principles, and include them in your cover letter
  7. Two (2) or more years of experience administering Pearson VUE GED exams
  8. Strong written communication skills as demonstrated in the resume and cover letter


Special Working Conditions

Occasional evening and weekend hours may be required

May be required to sit for prolonged periods of working on a computer monitor

May be required to lift or carry up to 25lbs

May be required to work at multiple sites or locations

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.


    Posting Close Date

    Apply on or before May 12, 2024 to be considered.

    EEO, Title IX, & Clery Act

    Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

    Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

    The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

    The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.


    To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=319983&PostingSeq=1

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    Job Summary
    Company
    Maricopa Community College District
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    High School or Equivalent
    Required Experience
    2 years
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